Frequently Asked Questions
Everything You Need to Know Before Placing Your Order
We're here to make your ordering experience simple and stress-free. Below are answers to the questions we receive most often. If you can't find what you're looking for, feel free to contact us—we're always happy to help.
1. What products do you offer?
We specialise in personalised gifts, corporate branding and event stationery. Our products include tumblers, mugs, gift boxes, coasters, key holders, phone cases, apparel, notebooks, party favours, wedding gifts, balloons, water bottles, engraved items and much more.
2. Can I personalise my order?
Absolutely! Every product can be customised with names, photos, logos, messages or artwork, depending on the product you choose.
3. Do you design the artwork for me?
Yes. We assist with the design process and provide a design proof for your approval before production begins.
4. Will I see the design before you print?
Yes. We only begin production once you have reviewed and approved the final design.
5. How do I place an order?
Ordering with Actualyzed Kreationz is simple.
Browse our online store, select your preferred product, choose your customization options and submit your order through our website. Your order details will be sent directly to our WhatsApp Business account, where we'll personally assist you with confirming your requirements, discussing your design, providing a design proof for approval and guiding you through the rest of the ordering process.
This allows you to enjoy the convenience of online shopping while still receiving the personalised service that Actualyzed Kreationz is known for.
7. Do you accept urgent orders?
Yes, where production capacity allows. Please contact us before placing your order so we can confirm whether we can meet your deadline.
8. How much is the deposit?
Custom orders require either:
A 50% deposit to secure your order, or
Full payment upfront, depending on the product and order value.
Production only begins once payment has been confirmed.
9. Can I cancel my order?
Because every product is custom-made specifically for you, orders cannot be cancelled once production has started.
10. Do you deliver nationwide?
Yes.
We deliver throughout South Africa using trusted courier partners.
Collection may also be available by arrangement.
11. Can businesses order in bulk?
Definitely.
We supply customised corporate gifts, branded merchandise, promotional products and employee appreciation gifts for businesses of all sizes.
12. Do you offer discounts on bulk orders?
Yes.
Bulk pricing is available for larger quantities. Contact us for a customised quotation based on your order requirements.
13. What payment methods do you accept?
We accept EFT and other payment methods displayed during checkout.
14. What happens if there's a mistake on my order?
If the mistake is ours, we'll work with you to resolve it promptly. If the approved artwork contained an error, responsibility rests with the approved design, so we encourage customers to review their proofs carefully before giving final approval.
15. How long does production take?
Our standard turnaround time is 2–14 working days, depending on the product, quantity and complexity of the order.
Large corporate and event orders may require additional production time.
16. How can I contact you?
You can reach us through our Contact Us page, WhatsApp, email or social media. We're always happy to assist.